As Operations Associate on Kasirer’s Central Staff, Kyheonna provides crucial support to the firm’s general operations, administrative tasks, and oversees and manages Kasirer’s internal technology operations. Additionally, Kyheonna is responsible for managing reception and inventory, and provides assistance to Kasirer’s contract management and scheduling operations.

Kyheonna comes to Kasirer after holding a variety of administrative and operational roles. Before Kasirer, Kyheonna served as an Operations Management Supervisor at United Parcel Service in Secaucus, New Jersey. She oversaw a variety of responsibilities, including the deployment of dispatch technology, and led initiatives at the company which resulted in tighter organizational communication and process optimization. Kyheonna actively communicated with employees on the specifics of personnel programs, ensuring that there was a clear understanding of the process for promotions, retirements, and other human resource information. Her time at UPS resulted in improvements to organizational efficiencies and process management.

More recently, Kyheonna leveraged her technical experience to revamp payment processes, inventory and marketing and Red Tag Brand, an online boutique clothing store. At Red Tag Brand, she worked extensively with both Salesforce and QuickBooks, helping to address productivity issues and facilitated the company’s expansion into new, diversified markets. Her contributions streamlined distribution and corrected inefficiencies, resulting in a reduction of costs and better systems overall.

Kyheonna has actively participated in volunteer work in the New York City area, notably as a member of the Young Women of Color HIV/AIDS Coalition (YWCHAC) coalition to further its mission to tackle rising HIV rates among young women of color aged 13-24.

Kyheonna earned her bachelor’s degree in business management from Kean University.